We are here to help you with any query you may have.
Below are some of our customers’ frequently asked questions. If there’s a question you have that is not answered below, please contact us by completing the Contact Us form on our Contact page.
If you want to know more about our company background and why we sell the things we do, please head on over to our About Us page.
Sophia Lucas partners with global merchants and works very closely with them to provide you with the absolute best prices you will find anywhere.
Our partners are located throughout different parts of the world including the USA, India, China, Japan, Dubai, and many more. Our unique business model and established relationships with our global partners has given us access to products and accessories (the exact same pieces you find available at high-end boutiques and department stores) at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer.
What is your Refund / Exchange Policy?
How long will my order take to be delivered?
How much is shipping and where do you ship to?
How secure is shopping in the Online Shop? Is my data protected?
Our website has an SSL certificate so that all transactions are encrypted and secure. We process all payments through the Stripe.com gateway which is a well-know and trusted gateway.
What exactly happens after ordering?
Once you order from us, our dedicated staff get to work in processing your order. You will receive an Order Invoice right after your purchase.
Your order is then carefully packaged and sent out to you. Please click here to review our Shipping / Delivery details.
We always work to get the items you’ve ordered to you, our friendly customer, as quick as possible.
Will I receive an invoice for my order?
Yep! Once you make payment using the secure checkout via the Stripe.com gateway, you’ll receive an instant email that outlines your Order Details, payment method, shipping address and a few other details.
If you do not receive this within 30 minutes, please ensure you check your SPAM folder. If you still do not receive it, please contact us by completing our Contact Form on our Contact Page by clicking here.
Which currency do we use?
All products are charged in USD.
My debit or credit card has been declined?
If you are unable to complete your purchase due to a declined notice from your credit card, the easiest way is to use another card. We do get notified by our payment gateway when a transaction is declined, but unfortunately, we cannot see additional information from the bank as to why it may have happened. Please contact your bank for more information or notify them to accept Stripe as
Please contact your bank for more information or notify them to accept Stripe as a payment gateway.
From our experience, there is a higher decline rate for visa/ master card debit cards or prepaid credit cards for a number of reasons:
- Does not support online purchases
- Issuer bank blocked suspicious payment
- Insufficient Funds
- Does not support overseas merchants
- Transaction amount
Are the "FREE" items really free?
YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :)
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at using our Contact Form on our Contact Page and we will promptly get back to you. Our response time normally within 24-48 hours Monday - Friday, except holidays.